I'm currently a User Experience Researcher at Google. I just finished my Ph.D. with GroupLens Research in the Department of Computer Science at the University of Minnesota. My advisor was Dr. Loren Terveen. My research was supported by several fellowships including a NSF Graduate Research Fellowship. I worked for a year at Facebook as a User Experience Researcher while writing up my dissertation.
I received my BAs from Berea College in Computer Science and Mathematics.
My research at Google has gotten me interested in studying personal finance, financial management, and the digitalization of financial services. I'm passionate about this research because it makes a difference. There are many aspects of this topic, such as access to financial services. Access to formal financial services, such as bank accounts and loans, is incredibly important, especially for helping to alleviate poverty because they help individuals save money, build credit, and protect against risk (sickness, job loss, etc.). In this digital age, there are a number of financial services available online, increasing the options for those who are geographically isolated or homebound, however the HCI literature has almost no research on existing barriers to online financial services or how online financial services are being utilized by different populations. more
I enjoy working to improve user experiences. Through my work at Google, Facebook, research,
teaching assistantships, and internship, I have learned a variety of
methods which I've applied both in the US and abroad. These include survey design and analysis, persona building, heuristic evaluation, cognitive walkthroughs, user interviews, ethnography,
in person and remote usability testing, and quantitative analysis. I've worked at all phases of product development from formative interviews through post-launch monitoring. My favorite work is formative or big picture research, trying to understand what the users' needs are and how we might be able to meet those needs. more